My personal experience was awful, the place was a building zone and freezing cold and all the staff I interacted with were aloof and unfriendly. My father was placed at Dormy House and within 3 days of moving in he passed away which was completely unexpected. The last conversation I had with my father was how unhappy he was there and how he felt he could not ask for anything as he was afraid of the response he would get. I received a phone call from Dormy House to advise me my father had passed away the nurse I spoke with was unemphatic and when I asked if I could call her back as I was so upset, she asked me why I needed time and could I not just get on with it as lots needed to be arranged I literally couldn’t believe it!! I went to Dormy House on the same day as my father passed, I notified them prior with my arrival time and no one was there to speak with me. I stood around for some time in a dark hallway when someone appeared and said you know where the room is you can go up there. I was left alone the whole time and at no point did one single staff member come and speak with me regarding my father’s death or how it had happened. I packed all his things and noticed his phone and iPad was not in the room I went to reception and was told it was locked away for safe keeping. I was made to follow a nurse through countless rooms and hallways into a small side room and I was given his electrical items at this point I became very upset, and the nurse said “come on there is no need to cry about it” I was just stunned at this comment. I was unable to get any sort of timeline from Dormy House or any information regarding the events leading to my father’s death out of desperation I contacted the coroner’s office who have opened an investigation. In addition, I have raised a formal complaint with Dormy House and Aria Care all of which have been ignored. I would not recommend Dormy House after the way I was treated following my father’s death it makes me wondered how my father was treated whilst in their care. The manager there is an awful lady who is abrasive and exceptionally rude. I found the staff I met to be completely disinterested and lacked even the basic amount of empathy. Do not leave your loved ones here this is truly an awful environment and should be closed.

I am absolutely in awe of the staff and the way they care for their clients. I was so nervous with my father coming here, with dementia, being so vulnerable. But the staff have welcomed him, and our family, and care for him way beyond what we could offer. I am so grateful for their kindness and understanding. He has thrived here. Content and stimulated, and fitter than ever!

I regularly bring art activities for the residents living at Dormy house. I find the staff friendly, professional and lovely to work alongside. They treat all the residents with respect, kindness and care. The residents seem happy and content.

Dormy house has welcomed me with open arms from the moment I first stepped inside. I always love singing at this home, as the residents are happy, and well looked after.

You know the sign of a great home is when they book regular entertainment as it is so important that residents twilight years are spent having fun and being mentally stimulated. Dormy House regularly use our services and Ben, Debbie and the team are a joy to work with and are so appreciative of the service we provide and they take great care of the acts we send to them. Thanks so much team and keep up the fantastic work you do.

Dormy House was recommended highly when I was searching for a home for my late husband. The care and respect he received from head nurse Sam, all the nurses, care assistants and staff was excellent. The pandemic has been hard on us all but it was a great comfort during the long months of lockdown knowing he was being so well looked after. Grateful thanks to you all.

As carer , my experience was not good. The manager here is so dominant. Manager will make you extra works and when you will tell them this is my break time , she will say you had your lunch already right so, its okay you are here to work. She was so rude to one of the agency staff as well. You are not allowed to eat even a biscuit even if you are fainting. One of girl didn't had anything to eat for lunch so she wrote the name for lunch but the chef said we willnot give the lunch to her. Just because she wasn't permanent.

Dormy house is a wonderful, caring place that has excellent facilities for those with advanced Dementia. They care for the residents, make them feel at home and provide support for families. Residents have musicians in, visits from young children and birthday parties thrown for them. If you are in the area and looking for a place to look after your family like your own, with or without Dementia, then go visit Dormy house. You will not be disappointed.

I am the Proud Manager of Dormy House, it’s been a very difficult and challenging time for everyone during this pandemic, but the staff have been excellent, so focused and have followed all protocols. The home remains Covid free, and that’s down to the whole of my team, in all departments from RGN, Care, Kitchen team, HK, Maintenance, Health & Well-being team and our Admin team. Thank you for keeping all our residents safe. It really is a great place to work. If you want to join this fantastic team, please feel free to get in touch. Joanne

I would be more generous in my rating but for the fact but the claims dont seem to match the reality. It does have views overlooking the golf course but if you are on the wrong side you overloook a bit of wasteland and a wheely bin brimminng with discarded materials. As for open acess, staff told me when visiting a relative they didnt have enough available for me to be there after about 20.30 and I rarely see relatives signing out after about 7pm in the book. This is Ok for relatives who can visit in the day but not if you have other commitments. However at their other home in Surrey it did seem to be genuinely open access and I was told I was very welcome at any time. I have seen little evidence of specialist dementia care but was told my relative wasn't bad enough for that though she is on a dementia wing. I understand they are taking on a dementia lead so things might improve in that respect.Most staff seem caring and committed but the best way to combat any possible rogue behaviour is to have genuinely open access. They do seem to have implemented some good activities and often have a live piano player. A lot of effort goes into the food.